Guaranteed to Instantly Double Your Property’s Last Month’s Google Reviews Within 60 Days of Launch!*

WE HELP HOTELS:

  • See a 360° view of the guest experience
  • Discover, resolve, and respond to guest issues in real time
  • Dramatically increase NPS, CSI, and CSAT scores
  • Engage guests from check-in to check-out
  • Prevent and manage negative online reviews
  • Skyrocket positive online reviews

By scanning one of the Smart QR codes strategically placed throughout your property or clicking on the link sent post checkout, guests can send actionable Feedback that enables management to respond and react.

Watch the Real Time Feedback for Hotels Explainer Video

Real Time Feedback gives you a 360° view of the guest experience within your hotel.

Click to Demo

In Hotel

Find out what issues guests and visitors are having while they are on property and address them in real time.

Click to Demo

At Checkout

Guests receive a rating request text message immediately upon checkout.

Click to Get Your Hotel’s Reputation Score

Post-Checkout

Manage and respond to your hotel’s online public reviews such as Google, Trip Advisor, Yelp, Facebook and others all in one platform.

IN HOTEL: BEGINNING OF GUEST JOURNEY

Find Out About Issues WHILE Guests are Still in Your Hotel

Guests can alert you about issues by simply scanning QR codes strategically placed throughout your property.

Guests Scan Code to Submit Feedback
Guests Submit Feedback on Your Branded Feedback Page
Management Receives & Responds in Real Time on Web Portal or Real Time Feedback Smart Phone App (shown here)

Marketing Examples

We will create custom Smart QR codes that will inform your team exactly which room/location that Feedback was sent from.

AT CHECKOUT: MIDDLE OF CUSTOMER JOURNEY

Auto Pilot Rating Requests

Send guests a rating request as soon as they checkout.

Guests receive a rating request text message or email immediately upon checkout from your hotel.

5 star ratings are taken directly to the public review site of your choice (sites can sprinklered” to allow for even distribution).

1-4 star ratings ask the guest to provide details as to why they did not have a 5-star experience.

POST-VISIT: END OF GUEST JOURNEY

Real Time Reviews

The auto-respond feature will send 4 and 5-star Google reviews one of many different personal customized responses.

Chat GPT AI will help your team formulate responses to negative reviews.

REAL TIME FEEDBACK

Now Integrated With ChatGPT AI

ChatGPT

Let AI do the heavy lifting.

It’s a NO-BRAINER!

In our continuing effort to keep Real Time Feedback a game-changer for your business, we are happy to announce our most important update yet: the integration of artificial intelligence.

Real Time Feedback’s platform is directly integrated with ChatGPT. With the volume of Feedback you get, you can now let artificial intelligence do all the work for you, presenting you with relevant responses for any customer Feedback.

You can send the messages as-is or edit them as you see fit.

Real Time Feedback ChatGPT
REPUTATION SCORECARD

Understand your hotel’s online reputation and compare it to your competitors.

Easily create a multi-link page with relevant hotel information.

Scan or Click to Preview an Example
BROCHURE

Download Our Hotels Brochure

Learn more about how Real Time Feedback can help hotel managers see a 360° view of the guest experience and mitigate risk by discovering and resolving issues quickly.

Key Benefits

Does your current guest experience management platform do ALL of this?

POST-VISIT: END OF CUSTOMER JOURNEY

Guests simply scan the QR codes strategically placed around your property. Does not require an app download.

ENTERPRISE VIEW

Enterprise portal allows you to compare guest satisfaction performance across multiple properties.

AI-POWERED

AI-powered customer sentiment analysis lets you quickly gauge your guest’s sentiment when they submit feedback.

DEPARTMENTS

Create departments such as Service, Sales, Parts, etc. so designated employees only receive certain Feedbacks.

MOBILE & WEB APPS

Easily manage and respond to Feedbacks from both a mobile app or desktop web portal.

RATING REQUESTS

Send guests a simple rating request. 5 stars goes to public review sites, and 1-4 stars generate private internal Feedbacks.

CUSTOM ALERTS

Custom alert settings can be set up to ensure Feedbacks do not go without a response.

CUSTOMER MEDIA

Guests can include photos and videos with their Feedback.

Features

REAL TIME REVIEWS

Easily monitor and respond to all online public reviews from one aggregate portal. Positive reviews can automatically receive one of several canned responses.

MULTI LINK CODES

Create QR codes that will direct guests to a custom landing page with a variety of links that you can create.

EMPLOYEE FEEDBACK

By simply adding #EMP to the Feedback, employees can easily submit Feedbacks to management from anywhere.

CREATE INTERNAL INCIDENTS

Staff and guests can report internal incidents that are immediately delegated to the department selected.

LOST & FOUND MODULE

Employees can easily log and track found items in the management portal.

QUICK RECRUIT

Includes QR codes to display on site that list the positions you are hiring for while capturing applicant contact information.

TRIGGER CODES

Create QR codes that pre-populate messages, instantly sent to management with a single tap.

RESPOND WITH VIDEO

Easily respond to guests with a custom or pre-recorded video message addressing or thanking them for their Feedback.

MASKED CALLING

Call guests from your personal cell phone without fear of exposing your personal cell phone number.

CHATGPT INTEGRATION

Recommends responses based on Feedback submitted for faster engagement.

Real Time Feedback Pricing for the Hotel Industry

Why Hotels Need Real Time Feedback

Hotels are constantly battling online reviews.

 
Today’s guests would rather complain online before going through the trouble of physically involving a manager. Real Time Feedback offers an easy and discreet way for guests to voice their concerns in Real Time, during their stay, and without the need for awkward face-to-face confrontations.

Why Sign Up for Real Time Feedback?

  • Instantly enhance customer interactions
  • Boost positive online reviews
  • Month-to-month contract with no long-term commitment
  • Platform is completely customizable
  • Daily/weekly/monthly reporting
  • Extremely affordable
*If our platform does not double your Google reviews from the previous 30 days from the time we launch the AutoPilot Rating Request functionality integrated with your DMS within 60 days, we will refund you one month of service.

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