Guaranteed to Instantly Double Your Property’s Last Month’s Google Reviews Within 60 Days of Launch!*
WE HELP HOTELS:
- See a 360° view of the guest experience
- Discover, resolve, and respond to guest issues in real time
- Dramatically increase NPS, CSI, and CSAT scores
- Engage guests from check-in to check-out
- Prevent and manage negative online reviews
- Skyrocket positive online reviews
By scanning one of the Smart QR codes strategically placed throughout your property or clicking on the link sent post checkout, guests can send actionable Feedback that enables management to respond and react.
Watch the Real Time Feedback for Hotels Explainer Video
Real Time Feedback gives you a 360° view of the guest experience within your hotel.
Click to Demo
Find out what issues guests and visitors are having while they are on property and address them in real time.
IN HOTEL: BEGINNING OF GUEST JOURNEY
Find Out About Issues WHILE Guests are Still in Your Hotel
Guests can alert you about issues by simply scanning QR codes strategically placed throughout your property.
AT CHECKOUT: MIDDLE OF CUSTOMER JOURNEY
Auto Pilot Rating Requests
Send guests a rating request as soon as they checkout.
Guests receive a rating request text message or email immediately upon checkout from your hotel.
5 star ratings are taken directly to the public review site of your choice (sites can sprinklered” to allow for even distribution).
1-4 star ratings ask the guest to provide details as to why they did not have a 5-star experience.
POST-VISIT: END OF GUEST JOURNEY
Real Time Reviews
The auto-respond feature will send 4 and 5-star Google reviews one of many different personal customized responses.
Chat GPT AI will help your team formulate responses to negative reviews.
Now Integrated With ChatGPT AI
Let AI do the heavy lifting.
It’s a NO-BRAINER!
In our continuing effort to keep Real Time Feedback a game-changer for your business, we are happy to announce our most important update yet: the integration of artificial intelligence.
Real Time Feedback’s platform is directly integrated with ChatGPT. With the volume of Feedback you get, you can now let artificial intelligence do all the work for you, presenting you with relevant responses for any customer Feedback.
You can send the messages as-is or edit them as you see fit.
Understand your hotel’s online reputation and compare it to your competitors.
Download Our Hotels Brochure
Does your current guest experience management platform do ALL of this?
POST-VISIT: END OF CUSTOMER JOURNEY
Create departments such as Service, Sales, Parts, etc. so designated employees only receive certain Feedbacks.
MOBILE & WEB APPS
Easily manage and respond to Feedbacks from both a mobile app or desktop web portal.
Custom alert settings can be set up to ensure Feedbacks do not go without a response.
Guests can include photos and videos with their Feedback.
REAL TIME REVIEWS
Easily monitor and respond to all online public reviews from one aggregate portal. Positive reviews can automatically receive one of several canned responses.
MULTI LINK CODES
Create QR codes that will direct guests to a custom landing page with a variety of links that you can create.
By simply adding #EMP to the Feedback, employees can easily submit Feedbacks to management from anywhere.
CREATE INTERNAL INCIDENTS
Staff and guests can report internal incidents that are immediately delegated to the department selected.
LOST & FOUND MODULE
Employees can easily log and track found items in the management portal.
Includes QR codes to display on site that list the positions you are hiring for while capturing applicant contact information.
Create QR codes that pre-populate messages, instantly sent to management with a single tap.
RESPOND WITH VIDEO
Easily respond to guests with a custom or pre-recorded video message addressing or thanking them for their Feedback.
Call guests from your personal cell phone without fear of exposing your personal cell phone number.
Recommends responses based on Feedback submitted for faster engagement.
Real Time Feedback Pricing for the Hotel Industry
Why Hotels Need Real Time Feedback
Hotels are constantly battling online reviews.
Today’s guests would rather complain online before going through the trouble of physically involving a manager. Real Time Feedback offers an easy and discreet way for guests to voice their concerns in Real Time, during their stay, and without the need for awkward face-to-face confrontations.
Why Sign Up for Real Time Feedback?
- Instantly enhance customer interactions
- Boost positive online reviews
- Month-to-month contract with no long-term commitment
- Platform is completely customizable
- Daily/weekly/monthly reporting
- Extremely affordable